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Victor AI · for medical, dental & life-sciences distribution

Every customer request, answered while your customer is still deciding. Matched to your catalogue. Priced to the contract. Checked for stock. An alternative ready when an item is short. Your sales team only sees what needs a decision, not the retyping.

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+14–20%
Operating profit from 1% better price realisation
At a 5–7% operating margin, every point of price that holds goes straight to the bottom line.¹
<10 min
From request to quote in less than 10 min
The first complete answer usually wins the order.
90+%
Request lines matched without a touch
Customer codes, free text, GTIN and PZN resolved to your item.
65%
Short lines kept in the order
A documented alternative offered instead of an empty line.
¹ Arithmetic, not a customer result: 1% of revenue ÷ 5–7% operating margin, at unchanged volume and cost.

From the first request line to the confirmed order — every channel, one flow

At first, your sales team stays close: they review quotes and decide how exceptions should be handled. As approved decisions become reusable playbooks, routine requests move from supervised handling to autonomous execution.
Recall.Space
Inbox · today
Any channel. One flow.
EDI ORDERS
412 · 9 exceptions
Exceptions
Email
87 requests
Read
PDF / Excel
31 lists · 1,204 lines
Read
Webshop
156 · 4 exceptions
Exceptions
Portal / tender
3 tenders
Read
Phone notes
14 notes
Read
EDI, email, PDF, Excel, portal, phone
Whatever the channel, the request lands in one flow. Clean EDI and webshop orders pass straight through; Victor takes the ones that bounce — unknown articles, price deviations, missing data. Everything else is read the minute it arrives.
Request Q-1187 · 46 lines
Matching
“blue gloves, size M, 20 boxes”
100-2231
K-4471 (customer code)
100-2231
GTIN 04006…312
210-0457
“Composite A2 4g”
2 candidates
Pack: 10 × 100 ↔ 1 × 100
Unit converted
Matched line by line to your catalogue
Customer codes, free text, GTIN, PZN and manufacturer numbers resolved to your item, with pack size and unit checked. Every match shows its evidence. A correction is made once and written back to your customer cross-reference, so it holds for every future request.
Line 12 · Sterilisation pouches 90 × 250
Pricing
Contract price · Klinik Nord
€ 18.40
Requested discount
−12%
Customer corridor
max −8%
Margin after discount
below floor
Recommendation: offer −8% + 10-box tier
Approval
Priced to the contract, within your rules
Customer contracts, price lists, discount corridors and margin floors applied on every line. What falls outside goes to the right person, with a recommendation instead of a question.
Composite A2 · 4 g syringe
Short until 12 Nov
3 alternatives documented
Same shade system · other pack
5 same · 1 differs
Other manufacturer · same indication
2 to document
Other manufacturer · same shade
4 same · 2 differ
Partial delivery now, rest on 12 Nov
Option
Short item? The line stays in the order.
Stock and expected dates checked on every line. For short or discontinued items, alternatives are prepared with their documented similarities and differences — or a split delivery. Your team decides what is offered.
Quote Q-1187
Sent 09:04
46 lines · 44 quoted · 2 alternatives
€ 3,912.60
Format requested by customer
Excel + PDF
Received 08:12 · answered after
52 min
Open quotes, no reply after 3 days
Follow-up sent
Lost lines recorded with reason
Price · 3
Quotes out the same morning — and followed up
The quote goes back in the customer's own format, in their own line order. Open quotes are followed up, and every won or lost line is recorded with the reason.
Order 4500-8812 · from Q-1187
Posted
Checked against quote and contract
44 / 46 lines
Line 7 · quantity differs from quote
Clarify
Line 31 · price older than quote
Clarify
Order confirmation to customer
EDI ORDRSP
Delivery date confirmed
16 Oct
Orders posted, customers confirmed
Incoming orders are checked against the quote and the contract, posted to your ERP and confirmed by EDI or email. Deviations are clarified before they turn into credit notes.
The Problem
Manufacturers, practices, clinics and labs ask in their words and their codes, not yours. Inside sales retype each line, search the catalogue, look up the contract and check stock — while the customer waits and a competitor answers. When an item is short, the line is simply lost. And under pressure, discounts slip past the rules and outdated prices go out unnoticed.
The Change
Answered the same morning, whatever the channel.
Every line checked: item, price, stock, terms.
Short items answered with documented alternatives.
Every approved exception becomes the rule for the next request.

Autopilot for the standard request. Your judgment where it earns margin.

Share of request lines in a typical week
81%
Quoted autonomously
Matched, priced within the rules, in stock. The line goes out without anyone touching it.
12%
Proposed for approval
A discount beyond the corridor, an alternative to offer. The answer is prepared; your policy wants a signature.
7%
Needs sales judgment
A new customer, a strategic tender, an unclear request. It arrives in Teams or email with everything needed to decide.
Your sales team keeps the customer.
Victor prepares, checks and sends what is routine. Relationships, negotiations and the calls that matter stay with your people — with more time for them.

The quote desk is where margin is made — or quietly given away. One line at a time.

Know what every line is worth before you price it.
For each item and customer, Victor shows where your price sits: the contract, what comparable customers pay, the documented alternatives and the market. Your team quotes with a corridor in view, not a gut feeling.
Quote corridor
Hypodermic needle 27G · 100 pcs
Quote corridor
comparable customers
floor
requested
list
Contract price · this customer
€ 7.90
Requested
€ 7.25
Recommendation
Quote € 7.55
Price changes reach every customer — on the day they apply.
When a cost price or price list changes, Victor shows which customers, contracts and open quotes are affected, what the contracts allow, and prepares the customer price update for approval. No quarter of selling at last year's price.
Price updates
Cost change · +4.2% · 38 items
Effective 1 Nov
Customers buying affected items
214
Contracts allowing adjustment
161
Fixed-price contracts · expiring within 90 days
23
Open quotes now below margin floor
17 to review
Customer price update prepared
For approval
A stock-out is a sales moment, not a lost line.
The customer asked for something you cannot deliver this week. Victor turns that into an offer: the documented alternatives, a split delivery, or the date it will be back — prepared in minutes, decided by your team.
Alternatives
Composite A2 · 4 g · short until 12 Nov
Alternatives
Attribute
Alt. 1
Alt. 2
Alt. 3
Shade system
same
to document
same
Indication
same
same
same
Pack size
differs
same
differs
In stock
yes
yes
from 21 Oct
Documented similarities and differences. No clinical equivalence is claimed.
Learn from every line you lose.
Every lost line is recorded with its reason: price, availability, lead time, no answer. Patterns show up by customer, item and category — so the next quote, and the next price decision, is made on what actually happened.
Win / loss
Lost lines · last 90 days · Dental consumables
Win / loss
Price
41%
Not in stock
27%
Answered too late
19%
Other
13%
Illustrative, synthetic figures.

From order taker to order maker.

Because Victor knows the product, it can sell more of it: it knows what each customer really buys, across their codes and yours, and what fits with it, because it is documented.
Klinik Nord · reorders due
This week
Nitrile gloves M · every 4 weeks
Due Thu
Needle 27G · every 6 weeks
Due Fri
Sterilisation pouches · monthly
Next week
Quote prepared · 6 lines · contract prices
Send?
The reorder quote is ready before the customer asks
Victor knows each customer's ordering rhythm by product. When items are due, the quote is already prepared at contract prices and checked for stock. One click to send it, or a call for your rep to make.
Request line · Syringe 5 ml, Luer lock
Add-ons
Needle 21G · Luer lock
Fit documented
Needle 23G · Luer lock
Fit documented
Needle 21G · Luer slip
Connector differs
Why: connector type in manufacturer data
Evidence
Add-ons that fit, and why they fit
Every suggestion comes with its reason: the connector, the system or the size it belongs to, documented in manufacturer data. Your team offers what belongs with the order, not just what others happened to buy.
Klinik Nord · Infection control
Basket
Apparent gaps, by item code
7
Bought under another code
3
Pack-size variants of the same product
2
Real gaps · products not bought from you
2
Basket gaps by product, not by code
A gap only counts when the basket is resolved to real products. Items bought under another code or in another pack size are not gaps. What remains is the real potential, and your reps call about that.
Every product understood. Every quote backed by evidence.
Victor runs on Recall Space Intelligence, built for complex medical and dental assortments: identity, alternatives, pricing and sellability for every item, connected to supplier data, market information and trusted external sources. Available via MCP to your own agents, AI copilots, ChatGPT or Claude.
Product intelligence
Ask RSI
MCP
Customer asks for “Komposit A2 4g” — what is it, and what can I offer if it's short?
Resolved to your item
320-1180
Identifiers
GTIN · manufacturer no. · 2 customer codes
Documented alternatives
3, with evidence

Built on a platform in production.

"What began as a pilot has grown into a European-wide deployment — and we're now starting to scale globally.
Tim Kattwinkel
VP Supply Chain EMEA at Henry Schein

Answer first.
Price right.
Keep every line.

Talk to our expert team